Shipping & Returns
Online Orders General Terms And Conditions
Order Acceptance

We reserve the right, at our sole discretion, to refuse or cancel any order regardless of reason. Please be aware that you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.

Some situations that could result in a refused order include inventory limitations, inaccuracies or errors in product or pricing information, or problems identified by our credit department.

We will contact you if all or any portion of your order is refused or cancelled or if additional information is required to accept your order.

Pricing Information

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot validate the price of an item until after your order is placed.

In the event that an item is mispriced or is listed with incorrect product information, we may, at our sole discretion, either contact you for additional information or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

We reserve the right, at our sole discretion, to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same customer, the same credit card, and/or to orders that use the same billing and/or shipping address.

We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discre-tion, to prohibit sales to dealers.

If you are interested in purchasing items for a corporation or institution, please contact us by email at drbike_sale@joykie.com

Limited Warranty

We offer a limited warranty with our products. Warranty coverage applies to a manufacturing defect; defined as a defect in materials or workmanship. Approved warranty claims will receive replacement parts at no charge under the terms and conditions of the specific product limited warranty. In some cases, we may choose to replace the entire product at our sole discretion. Please consult the product owner’s manual for specific warranty coverage details.

Not Covered by Warranty
Warranty coverage does not include the following:

Damage resulting from abuse
Damage resulting from ordinary wear and tear or anything broken accidentally or deliberately.
Installation, assembly, repair, maintenance, or disassembly costs
Paint damage or rust
Damage or failure due to misuse, neglect, or theft
Click here to review our full warranty

Shipping Information

Given the high order volume, shipments may be delayed. We do our best to process every order within 3-5 days after it is received, but cannot guarantee it. Once the package leaves the warehouse, delivery times can range between 2-6 days depending on where you live.

Shipping

Most orders will ship via UPS or Fed Ex ground, unless otherwise noted. Freight charges are assessed per item.

Alaska, Hawaii, & Puerto Rico, Guam, Virgin Islands

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or Internationally.

APO Shipping

We also can ship to APO/FPO addresses.

International Shipping

We currently do not offer shipping outside of the 48 contiguous states

RETURNS, EXCHANGES AND CANCELLATIONS
Returns and Exchanges

We accept returns and exchanges on items purchased from joystarbike.com for (30) thirty days from the date of purchase in accordance with our return policy below. Our warehouse will not accept any return that does not have a pre-approved Return Authorization (RA) number on the outside of the package.

Process

Contact customer service email: joystar_service@joykie.com, to obtain a pre-approved return authorization. To expedite the process please have your order number with you and your reason for your return.

All returns/exchanges must be in new, unused condition, complete with the original box, instructions, warranty cards, etc. We do not accept returns on items purchased from third party retailers. If you send us a return/exchange which is not complete, a restocking/re-boxing fee will be charged. All packages refused by customers without prior written consent will be charged for return shipping. We do not issue return shipping labels. You must handle return shipping yourself. Refunds are issued to the original method of payment, within 30 days of receiving the return. Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued. Products returned after the expiration date will be refused. We do not accept returns on products marked as “closeout” items.

Cancellation Policy

If you have placed an order, we may be able to cancel the order if we receive the cancellation within a 60-minute window of order processing. Please send us a mail as soon as you have made the decision that you no longer want the order. Contact us with any order cancellations via email: joystar_service@joykie.com.

Change your Order

We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re not able to change the contents of an order once it’s placed at this time. Please email us to see if we can cancel the order for you, via our customer email: joystar_service@joykie.com.