At JOYSTAR, we build our bikes to inspire confidence and joy in every ride. We stand behind the quality of our products. This Warranty Policy applies exclusively to products purchased and used within the European Union (EU) and the United Kingdom (UK).

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1. The Legal Guarantee (2-Year Statutory Warranty)

In accordance with EU and UK consumer protection laws, all JOYSTAR products are covered by a 2-year legal guarantee starting from the date of delivery. This guarantees that your product is free from manufacturing defects and functions as intended under normal use.

2. JOYSTAR Limited Manufacturer’s Warranty

To give you extra peace of mind, JOYSTAR provides specific coverage lengths for different components of our bicycles:

Please Note: This warranty is non-transferable and applies solely to the original retail purchaser who bought the product directly from www.joystarbike.com or an authorized JOYSTAR retailer in Europe.

3. What is NOT Covered?

This warranty covers manufacturing defects. It does not cover:

• Normal wear and tear from regular use (e.g., worn-out brake pads, punctured inner tubes).
• Damage caused by improper assembly, maintenance, or neglect (e.g., leaving the bike exposed to severe weather).
• Damage resulting from accidents, crashes, misuse, abuse, or stunt riding.
• Modifications or installation of third-party parts not originally intended for or compatible with the bicycle.
• Bicycles used for commercial purposes (e.g., rentals or delivery services).

4. How to Make a Warranty Claim

If you encounter an issue with your JOYSTAR bike, we are here to help make it right. Please follow these steps to file a claim:

1. Gather your proof: Locate your original order number or receipt, and take clear photos or a short video demonstrating the defect.
2. Contact us: Reach out to our dedicated European support team via email at joystar_service@joykie.com with the subject line "Warranty Claim - [Your Order Number]".
3. Evaluation: Our technical team will review your submission within 2–3 business days. If approved, we will provide further instructions on receiving replacement parts, a repair solution, or a replacement unit.

5. Remedies

If a valid defect is found within the warranty period, JOYSTAR will, at its discretion and in alignment with consumer laws:

• Repair the defective component free of charge.
• Replace the defective part or the entire product with a new or refurbished model of equal value.
• Provide a partial or full refund if a repair or replacement is not feasible.

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